Help & FAQ

Do you have a question about a recent order, products, shipping or you want to suggest something new? Here you can find some helpful answers to frequently asked questions.

General Questions

No, we are an online shop, and we do not take orders via phone, Email or Social Media.

You can create a new account on the following page: My Account. You can view all of your orders in your customer account. You can also change your addresses and your password.

No, we don’t have a physical store location at the moment. We only accept orders through our online shop, and we’re shipping all received orders with Canada Post.

Yes, you can find us on the following social media platforms:

Cannabliss Gardens is located in Canada and recognizes all national holidays. Our regular office hours are Monday through Friday from 9:00 am to 5:00 pm PST, except our national holidays, which include:

  • New Year’s Day – January 1
  • Family Day/President’s Day – Third Monday of February
  • Good Friday – Friday before Easter (varies each year)
  • Victoria Day/Memorial Day – Monday preceding May 25
  • Canada Day – July 1
  • Labour Day – First Monday of September
  • Thanksgiving Day – Second Monday of October
  • Christmas – December 25
  • Boxing Day – December 26

Holidays falling on a weekend often result in the Monday being a working holiday. Outside regular hours you are welcome to send your questions to info@4plus20.net, and we will get back to you as soon as possible.

Shipping

At this time we are only accepting orders from residents that live in Canada due to the federal regulations surrounding cannabis. We ship to the following Canadian provinces without exception.

  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Northwest Territories
  • Nova Scotia
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

We are located in Vancouver, British Columbia.

All orders are shipped via Canada Post Xpresspost.

The shipping rate is $20 across Canada. We offer free shipping on all orders over $200 across Canada.

Please allow 1-3 business days for order processing and verification, and an additional 2-4 business days for delivery.

We ship all of our orders from British Columbia, Canada. Delivery will depend on where you’re located and can be delayed due to national holidays.

Orders placed on the weekend will be processed on the following Monday.

Payment

We currently only accept payments for orders via Interac e-Transfer.

For information on how to pay for your order please refer to the payment instructions located inside of your order email.

For more information on Interac e-Transfer’s, please click here.

  1. Log in to your bank’s online website or mobile banking app and navigate to Send Interac e-Transfer.
  2. Select the account you would like funds to be sent from.
  3. Add or select a contact and fill out the name and email address or mobile phone number of the person you wish to send money to.
  4. Type in the specified amount you are sending, along with a personalized message (please write order number here). Enter a security question and answer.
  5. We will receive a notification and will deposit the funds to our account.
  6. For more information about Interac e-Transfers, please visit this link: Interac – For Consumers.

Once we have received and deposited your payment via INTERAC e-Transfer, we will process your order and prepare it for shipping. If we receive your INTERAC e-Transfer by 10:30 am PST Monday through Friday, we will process and ship your order the same day. For INTERAC e-Transfers sent after 10:30 am PST, your INTERAC e-Transfer and order will be processed on the following business day.

Absolutely, purchasing recreational cannabis online is 100% safe and discreet. With our robust e-commerce platform, it’s easier than ever to buy cannabis online.

Orders & Returns

  1. Search for merchandise by selecting a product category on the left-hand side of the page, or by using the search box with the name of an item.
  2. When you find an item you’d like to purchase, choose your quantity and select “Add to Cart.” You’ll then receive a notification confirming that the item has been added to your cart. You can select ” View cart” to review the items in your shopping cart or if you’re done shopping and ready to checkout, select “Checkout.”
  3. When you find an item you’d like to purchase, choose your quantity and select “Add to Cart.” You’ll then receive a notification confirming that the item has been added to your cart. You can select ” View cart” to review the items in your shopping cart or if you’re done shopping and ready to checkout, select “Checkout.”
  4. When you’re done shopping and ready to checkout, select “Cart” at the top right corner of the page, then select “Checkout.”
  5. Enter your shipping and payment information, and then carefully review your details and order before selecting “Place Your Order.”
  6. After completing your purchase, you’ll receive an order confirmation email with your order number.
  7. After placing your order, please send an Interac e-Transfer to us. You will receive further instructions at checkout. Your order will not be shipped until we receive payment in full.
  8. Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number and instructions on how to track the shipment of your order online.

If you change your mind about your purchase, you can cancel your order within 12 hours of purchase.

To cancel your order, please get in contact with our customer service agents to request a cancellation.

Nope, you don’t need to have an account to place an order with Cannabliss Gardens. You can simply shop, add items to your cart, and check out. When you place your order, you can provide your email address for an order confirmation so you can track your order.

However, having a Cannabliss Gardens online account is pretty handy. You’ll be able to see your order history, create a wish list, and the addresses you’ve used will be saved for future purchases. An account can be created before you check out and place your order.

Your information is kept strictly confidential. We are committed to making protection of your privacy our priority.

Any information that tells us who you are, including your legal name, address, and phone number is encrypted to keep data private and protected.

Encryption brings an even higher level of security and privacy to our website. As the data you give us moves between your device and our services, it is protected by security technology like HTTPS and Transport Layer Security. We also encrypt email at rest and in transit by default, and encrypt identity cookies by default.

Cannabis

Cannabis, also known as hemp, is a species of the Cannabinaceae family of plants, which is best known for its mind-altering and medicinal properties. Cannabis produces a variety compounds known as cannabinoids.

The most well known and researched of these chemicals is THC (delta-9-tetrahydrocannabinol), which is the substance that is responsible for the psychoactive or mind-altering effects of cannabis. However, not all cannabinoids are psychoactive.

CBD (cannabidiol) is the most abundant cannabinoid found in Cannabis, contributing up to 40% of cannabis resin. CBD possesses anti-anxiety effects and lessens the psychoactive effects of THC.

This means that a plant with a higher percentage of CBD may reduce the intensity of the effects of the THC, which lowers the potency of the plant. Consumption of cannabis with a lower percentage of CBD has been shown to have an increased psychological impact and can cause unwanted effects such as anxiety.

Absolutely, cannabis is legal for both recreational and medicinal purposes in Canada.

The Cannabis Act, also known as Bill C-45, formally legalized the cultivation, possession, acquisition and consumption of cannabis and its by-products on October 17th, 2018.

Minimum age limits for purchasing and consuming cannabis range between 18 and 19, however most provinces follow their rules for alcohol.

  • Alberta: 18
  • British Columbia: 19
  • Manitoba: 19
  • New Brunswick: 19
  • Newfoundland and Labrador: 19
  • Northwest Territories: 19
  • Nova Scotia: 19
  • Nunavut: 19
  • Ontario: 19
  • Prince Edward Island: 19
  • Quebec: 21
  • Saskatchewan: 19
  • Yukon: 19

Anybody over the age of 19 is legally allowed to possess up to 30 grams of cannabis in a public place across Canada.

While rules home storage limits vary from province to province, most parts of Canada have no limit on cannabis possession in a private place.

  • Alberta: None
  • British Columbia: 1,000 Grams
  • Manitoba: None
  • New Brunswick: None
  • Newfound and Labrador: None
  • Northwest Territories: 30 Grams
  • Nova Scotia: None
  • Nunavut: 150 Grams
  • Ontario: None
  • Prince Edward Island: None
  • Quebec: 150 Grams
  • Saskatchewan: None
  • Yukon: None

Privacy

All data will be treated as strictly confidential and will not be disclosed to third parties. Take a look on our Privacy Policy.

Still, need help?

Can’t find an answer to your question? Please send us a short email. We’ll get back to you as soon as possible.

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